Privacy Policy | Refund Policy | Renewal Policy
Privacy Policy
The effective date of our policy is January 1, 2005, as amended on November 15, 2007.
Our Commitment to Privacy
Our Privacy Policy was developed to further our commitment to combine quality products and services with integrity in dealing with our Users. Our Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and accessing our products and services.
What Information Do We Collect?
When you visit our site you may provide us with two types of information: personal information you actively choose to disclose ("Active Information") and information collected by us in a way not visible to you, on an aggregate anonymous basis as you and others browse our site ("Passive Information").
Active Information You Choose to Provide
In order to gain use of the site (become a "User"), we require you to provide us with the following information: Full legal name, address, phone number(s), age, blood type, and at least one (1) emergency contact person, including his/her full legal name, address, and phone number(s).
We use secure socket layer (SSL) encryption to protect the transmission of the information you submit to us when you use our secure online forms. The information you provide to us is stored securely in our database.
If you agree to use our service and post your Emergency Health Profile on our site or maintain email, postal mail or telephone contact with us, we may retain such information for as long as we deem appropriate unless you provide us with a written notice of Revocation by mail or through our web site. Upon receipt of a written notice of revocation we will delete your Emergency Health Profile from our database; however, we may retain your name, address, email address and phone number unless you specifically ask us in writing to delete that information as well. WARNING: TRANSMISSION OF YOUR MEDICAL INFORMATION TO US BY E MAIL WITHOUT THE USE OF OUR SECURE ONLINE FORMS MAY NOT BE FULLY SECURE.
Passive Information Collected
What is a Cookie?
Cookies are a feature of web browser (Internet Explorer, Netscape Navigator, etc.) software that allows web servers to recognize the computer used to access a site. They are small pieces of data stored by a recipient's web browser to simplify subsequent interactions with the same user or to streamline the user's transaction on related web pages. This makes it easier for a user to move from site to site and to complete transactions over the Internet. Cookies should make your online experience easier and more personalized.
Our site utilizes cookies to collect Passive Information about how our site is used. Passive Information may include the date and time of visits, the site pages viewed, time spent at our site, the sites visited just before and just after our site. If you do not wish to transmit "cookie" information about yourself, you may turn off the cookie function in your web browser; please consult the "Help" section of your browser to correctly do so.
Our site's servers also automatically identify your computer by its Internet Protocol address which is a unique string of numbers that is assigned to your computer by your Internet Service Provider. Your IP address may be used to address problems with our server or administer our site or to gather broad demographic information about our Users.
We have no control over information you provide to us or we obtain passively through your use of our site. Accordingly, we make no representations as to the truth or falsity of information received by us and included in our data banks and disseminated to First Responders.
How Do We Use the Information Collected?
Broadly speaking, persons whom we employ or contract with use Active Information for purposes of performing our service to you, providing customer services such as technical support, and making available other products or services we think may be of interest to our Users. We may use the Active Information or Passive Information to contact you about changes to our site, new services, features or products we offer, or other information we think you shall find valuable. If at any time you do not wish to receive such information, you may "opt-out" of doing so by sending an email to us at: info@me911.com.
We use Passive Information to gather information about our Users and to enhance and design our site to make it easier, faster and friendlier to use. Additionally, cookies help us know information about how many people visit our site, when they visit and how they use our service. Passive Information may result in you seeing a particular advertisement that may be of interest to you or receiving a shopping opportunity customized to you in content, services and goods. If you wish to "opt out" of receiving advertisements about others through our website, click here.
Your Information In Relation to Others We Link To
You may be able to access other websites through our site. When you do so, you are subject to the other site's policies regarding privacy and data collection and you should read those sites' privacy policies to make sure you agree to them before using the sites. When you choose to shop at other sites, you should read their privacy policies to make sure you agree to them before making a purchase. We may or may not have compensated the other sites for their services and may or may not have entered into contractual agreements with such sites. We cannot guarantee the accuracy, accessibility, completeness, appropriateness, difficulty in use or value to you of the services or links we provide. We do not guarantee that any such sites are free from any claims of defects, such as claims of copyright or trademark infringement, computer viruses or other defects.
Sharing Information with Advertisers or Other Third Parties
We may disclose to advertisers on our site Passive Information about User habits, characteristics and User patterns, based on aggregate de-identified User statistics. The parties who perform services for us (such as credit card processors, merchant banks, our Internet Service Provider, etc.) may also have access to your information in performing such services. Should we enter into a transaction with another company, that other company may need to review our company's assets in a confidential manner, including your Active and Passive Information, to make business decisions as to whether they wish to enter into a transaction with us.
Sharing Information with the Government or As Otherwise Required by Law
We may be required by subpoena, law or government agency to disclose both Active and Passive Information you have provided to us, and we will follow all legal requirements to disclose information we have obtained from you. We also may have to disclose such information to governmental investigators or police officers and you hereby authorize all such disclosures.
How Do We Secure Active Information and Passive Information?
We secure your Emergency Health Profile submitted by you by using the method described in this User Agreement to prevent unauthorized access or disclosure, or accidental loss or destruction of Active Information and Passive Information. Your postings on this site and other communications you may have with us via email or postal mail may not be secure unless we advise you that security measures are in place prior to your sending information. Therefore, if you choose to communicate with us through email or postal mail, you are assuming the risk of doing so, and we request that you do not send sensitive information through these unsecured means.
How Can You Choose Not to Receive Information About Products or Services By Us or to Correct, Delete or Access Your Information?
If you desire not to receive information about products or services we think may be of interest to you please send us an email to: info@me911.com.
Legal Disclaimers and Notices
WE HEREBY DISCLAIM ANY WARRANTIES, ENDORSEMENTS OR REPRESENTATIONS, EXPRESS OR IMPLIED, RELATED TO ANY PRODUCT, SERVICE, ADVERTISEMENT OR OTHER INFORMATION ON OUR SITE. This includes any content contained, distributed, linked to or downloaded from our site. Any products or services or information from our site are to be used at your own risk, with no obligations, warranties, or liabilities of any kind by us. We are not responsible for any loss, damage to equipment, or incompatibility between our site and your web browser, operating system or other device which you use to access our site.
We will use the Emergency Health Profile you provide to us only for our lawful business purposes described in our User Agreement. We will use our best efforts to keep any Emergency Health Profile you send to us using our secure on-line system and forms confidential and will use, collect and retain it only for our legitimate business purposes according to our Privacy Policy.
The information that you send to us in a secure fashion, as described in this User Agreement, will be protected by the encryption process described above. WE HEREBY DISCLAIM ANY WARRANTEES, ENDORSEMENTS OR REPRESENTATIONS, EXPRESS OR IMPLIED, RELATED TO THE PROTECTION CAPABILITIES OF USER'S WEB BROWSERS. WE ARE RESPONSIBLE ONLY FOR MAKING REASONABLE EFFORTS TO FULFILL REQUESTS FOR YOUR EMERGENCY HEALTH PROFILE THAT WE ACTUALLY RECEIVE FROM FIRST RESPONDERS WHO AGREE TO USE OUR SITE. WE CANNOT BE HELD ACCOUNTABLE FOR ANY INJURY OR DAMAGE THAT YOU ALLEGEDLY INCUR AS A RESULT OF THE DELAY OR FAILURE TO TRANSMIT EMERGENCY HEALTH PROFILE TO A FIRST RESPONDER ARISING FROM USER ERROR, MALFUNCTION OF EQUIPMENT, NATURAL IMPEDIMENTS AND/OR INACCURATE OR INCOMPLETE INFORMATION IN OUR DATA BASE. WE ARE ALSO NOT RESPONSIBLE FOR ANY INADVERTENT DISCLOSURE OF YOUR EMERGENCY HEALTH PROFILE DUE TO THE MODE OF TRANSMISSION USED TO COMMUNICATE WITH YOU OR WITH FIRST RESPONDERS (INTERNET, FAX, CELLULAR PHONE OR OTHERWISE).
All logos, service marks, trade names and trademarks of Medical Envelope contained in this site are the sole property of Medical Envelope, and you are prohibited from using any such logos, service marks, trade names; or trade marks without the prior written consent of Medical Envelope. This site also may contain the trademarks of third parties, in which case, it is prohibited to use those trademarks without the third party's consent.
The content contained on this site is protected by copyright law. It is prohibited for Users to display, distribute, publish, sell, transmit, license, create derivative works or to use any content that is contained on this site for any purpose whatsoever. Any unauthorized use of this protected information may be punishable by law.
YOUR USE OF OUR SITE MEANS THAT YOU ACCEPT THE PRACTICES SET FORTH IN THIS USER AGREEMENT. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE USER AGREEMENT BY POSTING THE NEW VERSION WITH A NEW EFFECTIVE DATE. YOUR CONTINUED USE OF THE SITE AFTER SUCH POSTING INDICATES YOUR AGREEMENT TO THE CHANGES.
Understanding your health Information
Each time you visit Medical Envelope you are able to create, update, or delete your Emergency Health Profile. You may send information about your symptoms, examinations, test results, medications you take, your allergies, and your plan for care. The creation of your Emergency Health Profile, using the information you decide to disclose to us, is an essential part of the service we provide for you.
Uses and Disclosures of Health Information
Medical Envelope is in the business of providing your Emergency Health Profile to "First Responders", such as police or fire departments, ambulance companies, physicians, nurses, emergency departments, EMS, schools, disaster control authorities, sports organizations, etc.
We will use your Emergency Health Profile for our regular business operations. For example, Managers and staff of Medical Envelope may review your medical information from time to time to complete a quality review of our services to determine how our service can be improved.
Other Disclosures
Communication with others
In an emergency, we may notify a person you have identified as an emergency contact to advise them of the emergency provided that we are able to contact the person.
Refund Policy
It is Medical Envelope's intent to provide a service of value and 100% satisfaction. If you are not 100% satisfied with your subscription to our service you may request a full refund within 30 days of your purchase.
Renewal Policy
All subscriptions to Medical Envelope's service will automatically be renewed at the end of the payment year. However, you may send a written request to Medical Envelope within 30 days of the renewal of the subscription for cancellation and a full refund.
